Tourist Card Terms of Use

§1
DEFINITIONS

  1. PROJECT ‘Lublin Tourist Card’ – a special offer for visitors to the City of Lublin aimed at the tourist and cultural promotion of the city.
  2. Lublin Tourist Card – a personalised card constituting an electronic data carrier with an individual number, an electronic chip and the personal data of the Card User. The carrier can be used repeatedly to store an unlimited number of Card Packages purchased by its owner.
  3. Organiser – Lublin Regional Tourist Organisation registered at the address: 1/3 Jezuicka Street, 20-113 Lublin, KRS 0000215158, NIP 712-29- 85-207.
  4. Partner – an entity participating in the project ‘Lublin Tourist Card’ on the basis of an agreement signed with the Organiser which offers its products or services to Card Users on special terms stipulated in the Terms and Conditions and the Guidebook.
  5. Facility / Institution –Partner facility where the Lublin Tourist Card is accepted.
  6. Card User – a buyer of the Lublin Tourist Card who has activated the card and agreed to comply with the Terms and Conditions.
  7. Guidebook – information about the offers and discounts available at the Partner facilities. The Guidebook contains the address, contact details and a description with a photo of the product, service or the Partner’s company. The Guidebook is available on the website www.lublincard.eu
  8. Packages – special offers provided by the Partners to Card Users which are available during the period of card validity calculated from the moment of the Activation of the Package. Packages are placed on the card in the form of electronic data. Offered Packages: Packages without the right to free public transport, Packages with the included right to free public transport.
  9. Package with the included right to free public transport – a package with an additional offer with a Time Option accepted in all means of public transport in the area of the City of Lublin in compliance with the Regulations on Transporting Passengers and Property on Local Public Transport Commissioned by the Public Transport Authority in Lublin (Resolution of the City Council No. 496/XXVI/2008 of 27 November 2008, amended by Resolution of the City Council No. 571/XXVII/2008 of 18 December 2008 and No. 54/VII/2011 of 24 February 2011), available in the updated version from the website of the Public Transport Authority (ZTM) www.ztm.lublin.eu, which can be changed in accordance with the conditions stipulated in the aforementioned documents.
  10. Activation – the Activation of the package by the Card User during the purchase of the card by means of setting the activation date. Activation of the package can be done within the period of the package validity, which is stipulated in the description of a given package. Activation of the package starts the period of Time Option. Depending on the purchased packages, there are two Time Options available: 24 hours and 72 hours.
  11. Card Reader – a device that identifies the type of Package activated on the card.
  12. Authorised Sales Office – Tourist Information Office managed by the Organiser. The list of Authorised Sales Offices is available at www.lublincard.eu
  13. Partner Sales Office – other points of sale of the Lublin Tourist Card. Partner Sales Offices are listed at www.lublincard.eu.
  14. Agreement – a legal agreement concluded between the Organiser and the Partner.

§2
GENERAL REGULATIONS

  1. The Lublin Tourist Card is an offer of discounts, concessions and services provided by the Partners and the Organiser in compliance with concluded agreements, which is described in the Guidebook and is available during the time period stipulated in the Guidebook.
  2. Discounts offered within particular Packages of the Lublin Tourist Card are available from the moment of the card activation.
    1. The Lublin Tourist Card is accepted in the Partner facilities described in the Guidebook in accordance with the Terms and Conditions stipulated in the Guidebook. Information on the offered discounts and services is included in the Guidebook;
    2. Entitlement to a discount, concession or a service included in the Package is verified by means of a card reader at a Partner facility. The Card User is required to present the card to the Partner for the purpose of verification and identification of the purchased package and the card validity. In case of doubts concerning the identity of the Card User, the Card User will be asked to present a proof of identity. The Partner may refuse to grant a discount, concession or a service to the Card User if the Package or the card validity have expired, the identity of the Card User cannot be confirmed or the Card User is not the owner of the card.
  3. The package with the included right to free public transport has an electronic ticket activated on the Lublin Tourist Card that:
    1. is valid during the purchased Time Option;
    2. entitles to the use of buses and trolleybuses run by the Public Transport Authority (ZTM) in compliance with the Resolution of the City Council No. 496/XXVI/2008 of 27 November 2008, available in the updated version from the website of the Public Transport Authority (ZTM) www.ztm.lublin.eu;
    3. entitles to an unlimited number of rides and transfers on all the routes in Lublin serviced by the Public Transport Authority (ZTM).
  4. The Organiser is entitled to change the offer of particular Packages by adding new Partner facilities, additional discounts, concessions and services. The change of the aforementioned offer comes into force from the moment of its introduction on the website www.lublincard.eu.
  5. The Organiser is entitled to change the offer within the Packages by removing facilities, discounts, concessions or services. The aforementioned changes are not applicable to purchased and activated Packages. The information about the changes will be provided on the website www.lublincard.eu.
  6. The Organiser is entitled to change the offer within the Packages by removing facilities, discounts, concessions or services. The aforementioned changes are not applicable to purchased and activated Packages. The occurrence of the aforementioned events does not affect the price of the card. The information about the changes will be provided on the website www.lublincard.eu.
  7. After the Activation of the Package, the date of the Time Option validity cannot be changed.
  8. A complete list of Partners who have concluded relevant agreements with the Organiser is available on the website: www.lublincard.eu.
  9. The Lublin Tourist Card is not a payment card.
  10. The Lublin Tourist Card is a personalised card.
  11. Binding Terms and Conditions are available on the website: www.lublincard.eu.

§3
REGULATIONS ON PRICES AND CONCESSIONS

  1. CThe prices of the Lublin Tourist Card and particular Packages are regulated by the Organiser. The prices are listed on the website www.lublincard.eu with included information about applicable concessions.
  2. Persons entitled to a concession can purchase the Lublin Tourist Card with a concession Package.
  3. The right to a concession Package is held by:
    1. war veterans – upon presentation of a war veteran identity card;
    2. the deaf-and- dumb - upon presentation of a Polish Association of the Deaf identity card;
    3. old age pensioners, disability pensioners and bereaved spouses of late old age pensioners and disability pensioners entitled to pension and disability benefits - upon presentation of an old age pensioner or disability pensioner identity card and a personal identification document;
    4. children at the age of 4-7;
    5. pupils of primary, secondary and post-secondary schools until 31 December of the year of becoming 24 years of age – upon presentation of a valid pupil identity card;
    6. university students – upon presentation of a valid student identity card;
    7. students of foreign universities below 26 years of age – upon presentation of the European youth card Euro<26 Student or an ISIC card issued outside the Republic of Poland;
    8. PhD students - upon presentation of a valid PhD student identity card;
  4. In case of the Package with the included right to free public transport, the entitlement to concessions is regulated by the Resolution No. 205/VIII/2015 of the City Council of 25 June 2015. Information about the concessions is available on the website: www.ztm.lublin.eu.
  5. Concession will be granted upon presentation of a valid document confirming the right to a concession. The Card User with a concession card should present a valid document confirming the right to a concession at the request of a Partner and a ticket inspector on the means of public transport and at the Partner facilities.

§4
RULES OF THE SALE OF THE CARD

  1. The Lublin Tourist Card is sold at the Authorised Sales Offices and Partner Sales Offices listed on the website www.lublincard.eu and online at www.lublincard.eu.
  2. The Lublin Tourist Card can be purchased online minimum 7 days before the chosen activation date of a purchased Package. After the purchase the Organiser sends the Card by a registered letter using the postal services of Poczta Polska. Postal delivery is restricted to the territory of Poland. The prices of delivery are stated on the website www.lublincard.eu.
  3. The package with the included right to free public transport is sold only at the Authorised Sales Offices.

§5
COMPLAINTS

  1. In case of a card malfunction, the Card User should immediately contact an Authorised Sales Office.
  2. In case of a malfunction of a Lublin Tourist Card purchased at an Authorised Sales Office, Partner Sales Office or online from the website www.lublincard.eu, the Card User should immediately contact one of the following Authorised Sales Offices:
    1. Lublin Centre of Tourist and Cultural Information 1/3 Jezuicka Street, 20-113 Lublin tel. 81 532 44 12 e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
    2. Tourist Information Office at Lublin Airport 1 Króla Jana III Sobieskiego Street, 21-040 Świdnik, tel. 81 532 44 12, e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
  3. In order to make a complaint the Card User is obliged to:
    1. fill in a written complaint form (available from a sales office);
    2. provide necessary data: the number of the Lublin Tourist Card, date and time of the card validity, personal data and contact details;
    3. describe the defect of the purchased card;
    4. present the purchased Lublin Tourist Card;
    5. present the receipt or confirmation of purchase;
    6. choose the method of providing information about the handling of the complaint.
  4. The Card User can make a complaint in Polish or English.
  5. The complaint will be processed within 7 days from the date of lodging, unless there occur extraordinary circumstances which will render it impossible. In that case the complaint will be processed within 30 days. The Card User will be informed about the handling of the complaint in writing by post or e-mail (as chosen by the Card User).
  6. Complaints due to reasons beyond the control of the Organiser or the Partners will not be acknowledged.

§6
PROCESSING PERSONAL DATA

  1. The Organiser informs that pursuant to Article 24 par. 1 of the Act on the Protection of Personal Data of 29 August 1997:
    1. the Organiser is the controller of the personal data;
    2. every Partner is entitled to access and rectify their own personal data;
    3. submitting personal data is voluntary.
  2. The Partner/Card User agrees for processing their personal data to the extent necessary for the realisation of the Project/agreement, including transferring personal data to third parties.

§7
PROCEDURE IN THE EVENT OF CARD LOSS

  1. The Card User should immediately report the loss of the card to the Organiser at an Authorised Sales Office.
  2. The Organiser should immediately block the card after its loss has been reported. After blocking the card cannot be used again.
  3. After reporting the card loss by the Card User at the Authorised Sales Point, the Organiser can assign a new card number to the Card User for a handling fee of 10 PLN.
  4. In order for the Card User to be assigned a new number of the Lublin Tourist Card, the Card User must present the Organiser with the receipt or confirmation of the purchase of the card and their personal details as stated in the form filled in during the original purchase.

§8
VALIDITY OF THE TERMS AND CONDITIONS

  1. The Terms and Conditions come into force on 28 April 2017 and are binding until being revoked or amended.
  2. Prior to coming info force, the Terms and Conditions will be published on the website of the Organiser at www.lublincard.eu.

§9
AMENDMENTS TO THE TERMS AND CONDITIONS

  1. The Terms and Conditions can be amended in compliance with a relevant procedure. Changes in the Terms and Conditions will be made public by means of publication on the website www.lublincard.eu and stating the date when the amendments come into force.
  2. Changes in the address and contact details of the Organiser do not constitute a change of the Terms and Conditions.
  3. Amendments to the Terms and Conditions are not applicable to the Lublin Tourist Cards purchased by Card Users prior to the date of their coming into force.

 

Annex No. 1 to the Terms and Conditions of the Lublin Tourist Card

General information

  • The Lublin Tourist Card entitles the card user to a single entry to a partner facility.
  • The Lublin Tourist Card entitles the card user to a single discount at a partner facility.
  • Discounts given to Lublin Tourist Card users do not add up to other special offers.
  • The Lublin Tourist Card must be presented at the entrance to a partner facility or before placing an order.
  • The Lublin Tourist Card is activated the moment when it is used at a partner facility.
  • The Lublin Tourist Card with the free public transport included must be activated once more at a double-function validator on a bus or trolleybus during the first use of the public transport (by placing the card to the validator).

Free admissions, discount deals and services available with the Lublin Tourist Card

Free admissions

24-hour card

  • Holy Trinity Royal Chapel – the interiors
  • Donjon – the entire exhibition and the viewing terrace
  • Fortuna Cellar - the entire exhibition
  • Lublin Cathedral – the acoustic vestry, the treasury and the crypts
  • Church of the Assumption of Our Lady of Victory – the room with frescoes and the tower
  • Wincenty Pol’s Manor - the entire exhibition
  • Chachmei Lublin Yeshiva – the synagogue, the library and permanent exhibitions
  • Grodzka Gate – NN Theatre Centre – the exhibition ‘Lublin. Memory of the Place’
  • Open Air Village Museum - all exhibitions
  • State Museum at Majdanek – free car park for cars and motorcycles

72-hour card

  • Lublin Museum at the Lublin Castle – all permanent exhibitions
  • Lapidarium - the entire exhibition
  • Holy Trinity Royal Chapel – the interiors
  • Donjon – the entire exhibition and the viewing terrace
  • Fortuna Cellar - the entire exhibition
  • Lublin Cathedral – the acoustic vestry, the treasury and the crypts
  • Church of the Assumption of Our Lady of Victory – the room with frescoes and the tower
  • Wincenty Pol’s Manor - the entire exhibition
  • Chachmei Lublin Yeshiva – the synagogue, the library and permanent exhibitions
  • Grodzka Gate – NN Theatre Centre – the exhibition ‘Lublin. Memory of the Place’
  • Open Air Village Museum - all exhibitions
  • State Museum at Majdanek – free car park for cars and motorcycles
  • House of Words – Chamber of Printing - the entire exhibition
  • Józef Czechowicz Literary Museum - the entire exhibition
  • MSCU Botanical Garden
  • Centre for the Meeting of Cultures –all temporary exhibitions
  • Spa Orkana – 75-minute ticket to the Water and Sauna Zone, a single ticket to the Physical Recreation Zone

Discount deals available with 24- and 72-hour cards

Restaurants / Cafes / Pubs /Hotels

  • Winestone Restaurant – 25% off on the Winestone menu dishes (excluding alcoholic beverages)
  • Hades Szeroka Restaurant - 20% off the menu prices
  • Między Słowami Cafe - 20% off the menu prices (excluding alcoholic beverages)
  • Od Kuchni Restaurant – 20% off the menu prices (excluding alcoholic and non-alcoholic beverages)
  • Akwarela Cafe - 15% off the menu prices
  • BelEtage Restaurant – 10% off the menu prices
  • Ego Restaurant - 15% off the menu prices
  • Sielsko Anielsko Restaurant – 15% off the menu prices
  • Trybunalska Cafe – 15% off on all the main courses and snacks from the menu
  • Pub u Szewca – 15% off the menu prices
  • G20 Resto Bar – 10% off the menu prices
  • The Olive Restaurant– 15% off the menu prices
  • Zadora Pancake House – 15% off the menu prices (excluding alcoholic beverages)
  • Bistro Panie Przodem – 15% off the menu prices
  • Trzy Romanse Restaurant – 10% off the menu prices
  • Hotel Huzar – 20% off the room rates
  • Hotel Wieniawski – 10% off the room rates

Discount deals on tourist attractions, publications, services and souvenirs

  • Hotel Alter Wellness and Spa – 15% off tickets to the Wellness and Spa Zone
  • Spa Orkana – 10% off tickets to the Beauty Zone
  • Escape room – Criminal Archives – 10% off the ticket price
  • Escape room – Let me out – 10% off the ticket price
  • Lublin Underground Route – an adult ticket at the price of a concession ticket, a concession ticket at the price of a educational group ticket
  • Lublin City Tour – 20% off on the ride on an electric tour bus with a guide
  • LubLublin – 20% off on guiding services
  • Fabryka Turystyki – 20% off on guiding services
  • PTTK (Polish Tourist and Sightseeing Society) – 25% off on guiding services, 20% off souvenir prices
  • Lublin Cathedral – 15% off on publications and souvenirs
  • Fortuna Cellar - 15% off on publications and souvenirs
  • Tourist Information Office at Lublin Airport – 15% off on publications and souvenirs
  • Lublin Centre of Tourist and Cultural Information - 15% off on publications and souvenirs
  • ‘U Brygidy’ Shop – 15% off on publications and souvenirs
  • Cepelia - 10% off souvenir prices
  • Cinnamon Shop - 10% off on publications and souvenirs
  • Café Między Słowami – 7% off on books
  • Echo Taxi – 20% off the taxi fare

Note!
The Lublin Tourist Card is available in the following options: 24- hour or 72-hour; adult or concession; with the free public transport included or excluded.

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